Return policy
Refund Policy
At Mallvo Home, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
Items may be returned within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items not caused by delivery issues
- Items damaged due to misuse
- Customized or special-order items, if applicable
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund yet, please first check with your bank or credit card provider, as processing times may vary.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will review the case and assist you with a replacement or refund if applicable.
Return Shipping
If the return is due to a product issue, shipping damage, or an incorrect item, we will assist with the return arrangement when applicable.
For returns not caused by our error, customers may be responsible for return shipping unless otherwise stated.
Contact
If you have any questions about returns or refunds, please contact us before sending your item back.